Digital Navigator

REPORTS TO: Director of Community Involvement

SUMMARY OF POSITION DESCRIPTION:

The Computer Lab Coordinator is a part-time (32 Hours a week) position that will be responsible for the day to day operation of a public computer lab in the CDC office and connect residents to programs that will improve their digital connectivity. Duties include opening and closing the lab, Staffing a digital navigator Hotline, and coordinating programing and training.

PRINCIPAL RESPONSIBILITIES:

Duties include, but are not limited to the following:

• Staff shifts of the Digital Navigator Hotline and provide information about digital connectivity programming over the phone.

• Make outbound calls to connect with people that leave messages on the hotline to provide information.

• Maintain a computer lab space that is neat, accessible, and welcoming.

• Manage operation of Lab, including signing users in and out, enforcing rules, opening and closing the lab.

• Provide one-on-one assistance with basic computing tasks such as internet searches, email, word documents, accessing online accounts, writing resumes, etc.

• Manage computer maintenance including clearing desktops each day, running antivirus software, troubleshooting printer, etc.

• Coordinate trainings and programming with partner agencies

REQUIRED QUALIFICATIONS:

• Commitment to providing high quality service to a diverse population

• Proficient in Microsoft Office

• Proficient using the internet for tasks such as accessing email and other accounts, job searches, etc

• Familiarity with basic office equipment including copier/scanner

• Competency in both Spanish and English

• Available and willing to work flexible schedule including days, evenings and weekends

• Comfortable troubleshooting minor computer and printer issues

PREFERRED QUALIFICATIONS:

• Familiarity with Cleveland non-profits and social services, including financial literacy programs, job search resources, educational institutions, etc.

• Ability to conduct basic computer skills classes and create a systematic curriculum for the Computer Lab.

PHYSICAL DEMANDS

Able to operate a computer and keyboard. May require reaching, standing, walking, grasping and feeling and the ability to lift or move objects up to 20 pounds. Requires vocal communication for expressing or exchanging ideas, hearing to perceive information at normal spoken word levels, visual acuity for color perception, preparing and analyzing written or computer data, determining accuracy and thoroughness for work, and observing general surroundings and activities.

WORKING CONDITIONS

Availability for extended hours during peak periods and attendance at occasional evening/week-end meetings. Exposure to inside and outside environmental conditions.

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Metro West Community Development Organization. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.

EQUAL OPPORTUNITY

Metro West Community Development Organization is an Equal Opportunity Employer.

COMPENSATION

  • $20/hour
  • 32 hours per week
  • This is a grant-funded part-time position and does not include benefits or paid time off

Please e-mail or mail cover letter and resume to:

Adam Gifford

Metro West Community Development Office

3167 Fulton Road, Suite 303, Cleveland, Ohio 44109

Email: agifford@metrowestcle.org

No phone calls please